Toolbar - used to place and accept telephone calls, as well as, change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox.

Web Portal - enables Users and Administrators to manage telephone and routing settings. The Web Portal can be accessed from any internet connection.

Using this CBT

Please review these helpful tips for navigating through this CBT.

The Audio Player appears at the bottom of most slides. Use the controls to play, pause, or stop the audio on the slide. In addition, use the controls on the right to adjust the volume.


*This is a screenshot of the audio player.

The Video Player displays at the bottom of the demonstration videos when you place your cursor in the window. Use the controls as follows:

1. Click the or button to play or pause the video.
2. Left click on the end of the progression line and drag to fast-forward or rewind the video.
3. Hover the mouse over the button to expand the volume panel. Left click in the panel to adjust the volume.

• You can find your assigned Voice Portal number listed on the "Install Kit" that was e-mailed to you prior to installation.
• Everyone at the location will use the same Voice Portal number to access their individual voice mail account.
• The Administrator for your location will use the Voice Portal passcode to manage the overall Voice Portal and Auto Attendant greetings.
• Users will be locked out if they attempt to log in more than 5 times with the wrong passcode. The Administrator can reset the Users passcode from the Web Portal. If the Administrator is locked out, they will need to call Customer Care at 800-600-5050 for assistance.

Logging in for the first time/Activating your Voice Portal number

For instruction on logging at the individual User level, click the Voice Mail tab. Before accessing the Administrative level of the Voice Portal, you must change your password and record a personalized name.

From any phone:

• Dial your Voice portal Number.
• If you are prompted for a password, press the * key.
• You will be prompted for your "mailbox id", enter all 10 digits of your Voice Portal number and press the # key.
• Now when prompted for a password, enter the default password "Windstream" (9463787326).
• Then press # key.
• Enter your new passcode and press the # key.
• Password must be 6-10 digits in length without any repeated digits and can not be the same as your Voice Portal number.
• You will be prompted to reenter your new passcode and press the # key to confirm.
• You will be prompted to record your name. At the tone, clearly state the name of the business then press the # key.
• If you are satisfied with the recording press the * key.

Once you have reset the password and recorded the name of your business, the Voice Portal is activated and you are ready to record your Auto Attendant greetings and menu options. Continue to the Auto Attendant section.

Recording Auto Attendant Greetings and Menu Options

Before you record your Auto Attendant greetings, it's a good idea not only to write down what you want to say but check the menu options set up for your Auto Attendant. To view the programmed menu options, you will need to access the VoIP and Data portal at the Group Administrator level. See the Web Portal tab for instructions.

After you have accessed the Voice Portal at the Administrative level:

• From the Administrative Voice Portal Main Menu, press 1 to access the Auto Attendant menu.
• To set up your Business Hours greeting, press 1.
• To record a Business Hours greeting, press 1.
• After the tone, record your Business Hours greeting and menu options. Then press the # key to stop the recording.

"Thank you for calling Windstream. Please select one of the following options: To transfer to the operator, press 0. If you know your party's extension, press 1. To use our automated name directory, press 2."

• If you are satisfied with the greeting, press the * key.
• The Auto Attendant Main menu will start again.
• If you would like to record your After Hours greeting menu, press 2.
• After the tone, speak clearly to record your After Hours greeting menu. Then press the # key.
• If you are satisfied with the recording, press the * key.

Overview

With the Hosted VoIP and Data Bundle solution, there are several ways to access your voice mail. Choose the method that works best for you.

If Calling from outside the office:

1. Dial the Voice Portal number.
2. When prompted for your mailbox id, enter your 10-digit telephone number and press the # key.
3. You will then be prompted for your password.

Logging In for the First Time

After accessing your voice mail for the first time, using any of the methods mentioned on the previous page, you will need to reset your password and record your personalized name as described below:

1. When prompted for a password enter the default password which is "Windstream" (i.e. 9463787326) and press the # key. Next, you are prompted to enter a new password.
2. Enter a new password and press the # key.
3. Re-enter the password and press the # key. Next, you are prompted to record your name.
4. At the tone, speak clearly and record your name then press the # key.
5. You will hear the following message: "If you are satisfied with your name recording, press the * key. To record your name, press 1; to listen to your name recording, press 2; to repeat this menu press the # key." If you are satisfied, press the * key.

The password is changed and your name is recorded. Now, we are ready to record your greetings! Click the forward arrow in the bottom right to continue.

Recording your Busy and No Answer Greetings

Once you have changed your password and recorded your name, you will need to record your Busy greeting and No Answer greeting. Before recording, it's a good idea to write down what you want to say.

And that's it, your voice mail is now set up and ready to receive calls. Click the forward arrow in the bottom right hand corner to review more Voice Messaging menu options.

Retrieving Messages

Here are some of the Voice Mail menu options to help you manage your messages.

To get a printable quick reference guide go to Business.Windstream.com. Click the Customer Login link. Under Customer Tools, click the Service Setup and User Tools link. Then choose the voice mail quick reference guide under Hosted PBX Tools section.

Accessing the Call Forward Features Remotely

• First dial your Voice Portal number.
• When prompted for your "mailbox id" enter your phone number and then press the # key.
• Enter your passcode and press the # key.
• From the Voice Portal Main Menu, Press 4.

To activate Call Forwarding, press 1.

To deactivate Call Forwarding, press 2.

To change the forwarding destination, press 3.

To listen to forwarding status, press 4.

To return to Voice Portal Main Menu, press *.

To repeat the menu, press #.

Overview and Key Functions

The Assistant Enterprise Toolbar is a value added service that comes with your Hosted VoIP and Data Bundle solution. You can set-up and manage your voice services right from your computer.

Illustration of the Assistant Enterprise Toolbar:

Call Handling

Learn how to answer, transfer and make outbound calls using the Assistant Enterprise toolbar.

"Anywhere" Function (1 of 3)

Anywhere Feature Benefits:

• One Business Number - Callers dial one number to reach the User's desk phone, mobile phone and other desired numbers simultaneously. All phones share a single voice mail box.
• Move Calls Among Devices - Users enjoy voice call continuity by moving ongoing calls seamlessly from one phone to another without hanging up.
• Universal Features - Users have access to their business calling features and dialing plans, regardless of which device they use to receive or make the call.
• Easy Management - Self-service management of User's phones (add, delete, etc) through the Toolbar or VoIP and Data Portal.

Set up your office and conduct business from anywhere you have access to a phone.

Note: You must purchase the Enhanced Feature Package to receive this feature. To add post installation, contact Customer Care at 800.600.5050.

"Anywhere" Function (3 of 3)

For incoming calls

Just make sure at least one of the locations you configured is enabled and that's it. You stop calls from forwarding to your Anywhere locations, uncheck the enabled box by each location.

Overview

Manage your Hosted VoIP and Data Bundle solution from anywhere you have Internet access.

Group Time and Holiday Schedules (2 of 4)

Learn how to create and modify time and holiday schedules that can be applied to your voice features.

Group Managing Auto Attendant (3 of 4)

Manage your Auto Attendant call routing and learn how to apply time and holiday schedules.

Group Feature Management (4 of 4)

Learn how to set up and manage other group calling features. Setup and manage Hunt groups, Call Park/Pickup and more.

User level Time Schedules and Feature Management

This section will cover creating time schedules and feature setup at the individual user level.