99.9% Network Reliability Guarantee

99.99% Network Reliability: Kinetic Network Reliability for Dedicated Internet based upon 2022 average monthly service availability scores as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.), or other events outside of Windstream’s control.