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Feature Resources

Feature Resources


Customer Alert: Recent Increase in Phishing Scams and Fraudulent E-mails

Apr 07, 2020

In recent weeks, Windstream has seen an increase in "phishing" e-mails. Unfortunately, scammers often try to take advantage of people during uncertain times.

Now more than ever, it’s important to stay connected, safe and vigilant.

Phishing e-mails are those that attempt to obtain your personal or account information by falsely posing as a reputable company, such as Kinetic by Windstream, and ask you to reply by verifying your account information.

No utility does business this way!

We WILL NEVER ask our customers to provide any confidential information through e-mail notification. If you receive a request via e-mail, asking you to "update," "validate," or "confirm" your account information, DO NOT REPLY TO THE E-MAIL OR LINK TO ANY WEB SITES PROVIDED.

These e-mails ARE NOT from Windstream, but are fraudulent attempts to obtain your personal account information.

If you ever have a question regarding the legitimacy of an e-mail message from Windstream, always contact us first to verify the message. 

As we continue to navigate through these troubling times, we want to assure you that we remain your trusted partner to stay connected to the things that are most important to you.