Prioritize Problem Solving Over Passion Lexington "Power to the Small" Highlight

The Challenge
As a major corporation built by numerous acquisitions, the company was very decentralized for its size. It was an amalgam of locally-operated companies, each retaining its core identity and maintaining its name and unique attributes. Each company acquired also retained its own network infrastructure, and IT management continued making technology decisions independently. At the corporate level, they were missing out on the benefits of standardization, simplification and automation.

The point is, technology evolves faster than human foresight. And what you think is the next great thing becomes yesterday’s punchline in the blink of an eye.

The tech tools that immediately come to mind are for business phone and internet services. You’ll be answering inquiries or concerns from customers and customer leads — whether by phone, chat service or social media — after all. And you may want to include free wi-fi for customers who visit your office or store — through a second connection — to give them the best experience.