Discontinue My Windstream Online Account

To discontinue Windstream Online access:

  1. Log in to Windstream Online at www.windstreamonline.com.
  2. Scroll down to the bottom of the Billing Home page
  3. You will see the following sentence: "Would you like to go Paper Free?"
  4. Please click there to change your paper billing options or to disconnect your Windstream Online service.
  5. You are now viewing the Windstream Online change form.
  6. Under Product Options, check the box to discontinue access to Windstream Online.
  7. Select the Submit button.


We’re here to help get you back to business.

Desktop computer, tablet and laptop

Live Chat

Need an answer fast? Our knowledgeable business representatives can give you real-time assistance.

Monday-Friday, 8:00 a.m. – 6:00 p.m. (ET)

Long exposure of traffic


If you think your question requires more detail, send us your inquiries and we’ll send you a thorough response within 24 hours.

Woman on phone and laptop in clothing store


Account Inquiries 
(800) 347-1991
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)

Sales Team
(855) 439-2889
Monday – Friday, 8:00 a.m. – 7:00 p.m. (ET)

Technical Support
(800) 347-1991
Available 24/7