Understanding My Bill

View a visual overview of your bill. Additional detailed information is below.

Account Summary and Payment Stub

Important Customer Service Numbers

If you have any questions about your bill, please call Windstream Customer Service at one of the numbers listed.

Account Summary

Quickly see the most important billing and payment information here including previous charges and credits, current charges by type of service, total amount due and due date.

Payment Stub

Tear off this portion of your bill and return it with your payment. You can make changes to your address and provide comments back to Windstream on the back of your payment stub. Please include either your billing number or your account number on your check.

General Customer Billing Information

General Information

Information about paying your bill is included in this section.

Taxes, Surcharges and Fees

Taxes, surcharges and fees assessed by federal state and local governments are explained in detail in this section, as well as other fees that may appear in the bill detail section of your bill.

Explanation of Call Codes

Various features associated with a call are indicated by a call code including the time of day in which a call was made. Some of these call codes may appear in the bill detail section of your bill.

Bill Detail

Account Detail

In this section all of your monthly service charges are shown and all of your calls are broken down individually. This section provides the most detail about your bill. The first items you will see in the account detail section are the summary of payments and adjustments and the summary of current charges.


We’re here to help get you back to business.

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Live Chat

Need an answer fast? Our knowledgeable business representatives can give you real-time assistance.

Monday-Friday, 8:00 a.m. – 6:00 p.m. (ET)

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If you think your question requires more detail, send us your inquiries and we’ll send you a thorough response within 24 hours.

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Account Inquiries 
(800) 347-1991
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)

Sales Team
(855) 439-2889
Monday – Friday, 8:00 a.m. – 7:00 p.m. (ET)

Technical Support
(800) 347-1991
Available 24/7