Email Support

Adding an Additional Email Address to My Account
All High-Speed Internet Customers are provided five free email accounts. To add an additional email address to your existing Windstream account please follow the instructions below: Go to Click on the "My Account & Support" drop down menu. Click "Manage My Account." Enter... Read More...
Changing My Email Address
To update your email address: Log on to Enter your user ID and password. Select "Submit." Select "Edit Profile" on the left side. Enter your new email address. Enter your password. Select "Submit." Read More...
Identifying a Phishing Scam
Phishing is an attempt to fraudulently acquire sensitive information (i.e. passwords, credit card information, etc.) by masquerading as a trustworthy person or business. Phishing email or messages will often contain official-looking logos from real businesses and organizations. These logos are... Read More...
Receiving Emails from a Specific Person or Domain
Log in to your Windstream Email: Go to the Settings page. Select Allow/Block Messages. Look at the criteria you have in this list to make sure you are not blocking the person or domain from which you are trying to receive. Read More...
Released Information to a Phishing Site
If you have disclosed personal information to a Phishing Scam you may become a victim of identity theft. Immediately contact Windstream, banking, credit and debit card companies that are involved with the loss of your information. If you have responded to this type of email with your personal inform Read More...
Setting up My Windstream Email Account
Setting up your Windstream email through the email client on your PC or mobile device is easy. Select your email application from the list below for a detailed set of instructions. Computer Email Clients Outlook 2010 Outlook 2007 Outlook 2003 XP Outlook 2000 Outlook Express Windows Live Mac 10.5... Read More...
Setting up My Windstream Email in Windows 8
Unfortunately, at this time, Windstream email can only be used with IMAP setting, POP settings will not work in this application. Read More...
Windstream Removal of Old Emails in My Mailbox
Windstream's mail servers automatically remove emails stored in your Inbox, Drafts, and Sent Mail folders after 180 days from the received date. Emails stored in folders created by users in the Webmail interface are not removed. If you want to keep email messages for more than 180 days, create... Read More...

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