We are required to send customers a paper bill when their account has a past due balance. This serves as notification that if the past due balance remains unpaid after the time frame on the bill, their service will be disconnected for non-payment.

If you are receiving a paper copy, your account is not past due and you have already elected not to receive a paper invoice on Go Kinetic Business, then please calls us at (833) 241-0100 and request the paper option be set to "no" in our billing system.