FREQUENTLY ASKED QUESTIONS

• How much internet speed does a midsized business need?

  Every business will have different internet needs. Some may need the fastest download speeds, while others may want a symmetrical download/upload speed. There are also several other factors that can play into the equation, including the number of employees you have, the amount of devices connecting to your internet connection and the types of online activities your business conducts. A general rule of thumb, though, is to set aside at least 10 Mbps per employee. If you feel like that doesn’t come out quite right for your business, give us a call, and we can set your business up with the speeds you need.

• What is Kinetic’s 30-day satisfaction guarantee?

  At Kinetic Business by Windstream, we want all of our customers to be 100% satisfied with our wireless business internet. That’s why we give you 30 days to really try it out for your everyday business needs. If, within those 30 days, you are dissatisfied with the service, we want to make the cancellation process as simple as possible, too. As a part of that, we will waive any cancellation fees if you end service within the first 30 days.

• What are the requirements to be eligible for a midsize business high-speed internet plan?

  Kinetic Business’s high-speed internet and world-class voice solutions for midsize businesses are for single or multi-location enterprises with up to 400 employees. For businesses with 30 employees or less, take a look at our internet solutions for small businesses.