Billing Support

Understanding Customer Account Protection Plan (CAPP)
Windstream provides a free Customer Account Protection Plan (CAPP) to provide increased account security. CAPP will help protect you against unauthorized changes or access to your account. In order to enjoy this level of security we encourage you to establish a CAPP passcode that is personal to... Read More...
Adding Multiple Accounts to My Windstream Online Account
As long as you have the account number and PIN, you can link multiple accounts together. Go to the Profiles section and click on Linked Accounts. You have the ability to add or remove linked accounts. Read More...
Adding or Removing an Authorized User to My Account
To add or remove an authorized user to your account, please call Customer Care from 9 a.m. – 6 p.m. (ET) at (800) 347-1991. Read More...
Bill Payment Options
Windstream offers several convenient ways to pay your monthly bill. Your Windstream bill payment is due by the date provided on your bill. A late payment may result in additional charges that will be reflected on your next bill. Go paperless! Receive and pay your bills online. Click here to sign... Read More...
Changing My Billing Address Listed on My Account
A change of address can either be notated on the back of your remittance slip that you enclose with your payment or you can call us at (800) 347-1991. Read More...
Discontinue Receiving My Paper Bill
You have the option to suppress the printing and mailing of your Windstream paper bill via online billing. During the online registration process, unregistered customers will have the option to select either "Suppress paper bill" or "Receive paper bill." Customers that have already registered... Read More...
I Am Still Receiving a Paper Bill When I Elected Not to Receive One
We are required to send customers a paper bill when their account has a past due balance as this serves as notification that if the past due balance remains unpaid after the time frame on the bill, their service will be disconnected for non-payment. If you are receiving a paper copy, your... Read More...
Locating My PIN
Your personal identification number (PIN) will appear on your monthly bill until you have successfully registered for Windstream Online. If you are unable to locate a bill, please contact us at (800) 347-1991 to get your PIN. PINs are not given out via online request. Read More...
Payment Posts on My Account
Online payments made by 1:30 p.m. Eastern Time (ET) on business days will be posted to your account that day. Payments made on non-business days or after 1:30 p.m. (ET) on business days will be posted to your account the next business day. Read More...
Reconnection Fees
Unfortunately, you cannot pay a reconnection fee online and be reconnected. If your account is suspended for non-payment, you may call our Financial Services Team at (877) 235-8552 to make a payment and reconnect your account. Payments made via our online billing system will post to the account in Read More...
Recovering My Windstream Online Password
To recover your Windstream Online Password: Click on the "Forgot Your Login or Password?" link. Enter your first name, last name and the email address in your User Profile. Click "OK." Answer the security question. Click "OK." Your login and password will be sent to your email address. Read More...
Understanding Detailed Billing
Detailed Billing lists your monthly call record in detail — numbers called, call duration, call times, the call date and long distance charges. You may have your calls sorted by either phone number or date for quicker reference. The charge for Detailed Billing is $0.99 per month. Read More...
Understanding Fees, Charges and Taxes
Below is a listing of Windstream fees and surcharges. Please note that not all surcharges and fees apply to all customers. Access Recovery Charge The FCC permits local telephone companies to assess this charge to recover a portion of the costs incurred in the provision and maintenance of... Read More...
Understanding My Bill
Click here for an overview of your bill. Additional detailed information is below. Account Summary and Payment Stub Important Customer Service Numbers If you have any questions about your bill, please call Windstream Customer Service at one of the numbers listed. Account Summary Quickly see the Read More...

Let's Connect

Live Chat

Have a quick question? Get quick answers. 


For more detailed or complex questions, shoot us an email and we’ll reply ASAP. 

Talk to a Rep

Need to talk? Sometimes it’s just easier to jump on a call and walk through things. 

(855) 439-2889