Target Hospitality is the largest specialty rental and hospitality services company in the United States, operating 26 locations across the country. With offerings ranging from culinary and concierge services to recreational facilities and security, Target Hospitality provides a home away from home for its guests. However, inconsistent technology across locations and reliance on a third-party contractor for network management posed significant challenges. To centralize, standardize, and modernize its network and voice infrastructure, Target Hospitality partnered with Kinetic Business.  

Gaps in the guest experience 

There was a time when Target Hospitality faced multiple challenges with its previous IT technology setup. Their guests, who relied on consistent connectivity for a comfortable stay, frequently had poor internet experiences due to low bandwidth. The existing network infrastructure failed to deliver the reliability and performance needed to support guests’ online needs, such as streaming, video calls, and work-related tasks. 

The disjointed voice systems across locations also caused an issue. They were built on various legacy platforms that were difficult to manage and limited the efficiency of centralized reservations. This impacted productivity and resulted in a fragmented experience for guests and employees alike. 

Additionally, previous internet service providers (ISPs) were slow to respond to Target Hospitality’s needs and unable to meet the deployment schedules required to set up new locations quickly. The lack of personalized support and responsiveness further exacerbated operational inefficiencies. 

Providing bespoke support 

That was then, and this is now. Kinetic Business quickly answered the call to help Target Hospitality implement dual internet connections at all locations, with primary high-bandwidth Kinetic fiber internet connections supporting 12 sites. This upgrade delivered the robust connectivity required to meet guests’ daily demands, while ensuring seamless and reliable performance. 

For voice services, a new unified communications as a service (UCaaS) platform was deployed across all locations, replacing the disjointed legacy systems in place. The solution runs over the Kinetic fiber connection, prioritizing voice traffic for optimal performance. Advanced features, such as short-digit dialing across locations and call-forwarding management, have streamlined operations and enhanced the centralized reservations process. 

To address the need for rapid and personalized deployment, Kinetic Business provided a dedicated customer support team, project management, and local service technicians. This team ensured that new locations would be operational within Target Hospitality’s tight timelines, delivering the agility and personalized support necessary to meet the company’s needs. 

Delivering a holistic solution 

With the implementation of Kinetic Business solutions, Target Hospitality eliminated the need for third-party contractors to manage its network and voice services. With a fully centralized system, the company can directly manage its technology infrastructure, reducing costs and improving efficiency. The high-bandwidth fiber internet connections also ensure consistent, reliable connectivity, providing guests with the robust internet experience they expect. 

The modernized UCaaS platform streamlined the previously overwhelming communication processes, greatly improving employee productivity and enhancing customer satisfaction. With the centralized reservations system operating smoothly, employees can focus on providing exceptional service. In addition, the advanced features of the platform empower staff to manage communications more efficiently, improving overall operations. 

Meanwhile, Kinetic’s rapid deployment capabilities enable Target Hospitality to meet tight deadlines for new locations, ensuring the company can quickly satisfy client demands. And the reliability and scalability of the new network have taken a significant number of tedious management duties off IT’s plate. Now, they can focus on other upgrades and improvements to support business growth. 

Reimagining hospitality 

With the support of Kinetic Business, Target Hospitality successfully transformed its technology infrastructure and now delivers an unrivaled, reliable guest and employee experience. The upgraded network and voice solutions have not only enhanced operations but also positioned the company for continued growth and expansion in the competitive hospitality industry. 

See what Kinetic fiber can do for your business.