admin-kinetic
subscriber
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
If your DSL connection is down, but the DSL light on your modem is solid and not blinking, you can determine if the issue is on Windstream’s end or if the issue lies with your own equipment by first isolating your modem. Disconnect any device that is connected to your modem such as a router, firewall, switch, etc. and connect a computer directly to your modem using an Ethernet cable. If your modem is bridged or in IP pass-through, our representatives can help you reset the modem for testing and then later put it back into either of these modes. If the connection works fine without your secondary devices connected to your DSL modem then your IT team will need to troubleshoot the issue. If the connection is not working, please call Windstream’s technical support at (888) 292-3827 (24/7 support).