Can customers pay a reconnection fee online and be reconnected?

Accounts that are inactive (without any Webmail, POP or IMAP activity for 180 days) will move to inactive status after 180 days and not be accessible to the end user. To resolve this, call support at 800-347-1991.

Note: To recover your password, you must have first completed the security questions associated with your account.

To reset your email password, go directly to Manage My Account and skip to step 4 or:

  1. Go to

  2. Click on the My Account & Support drop-down menu.

  3. Click Manage My Account.

  4. Enter your email address and password in the Online Account Options screen and click Login.

  5. Once you are logged in, click the link Change User Names, Passwords, & Email accounts.

  6. Click on the I forgot my password link, and follow the instructions.

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